Privacy Policy

1. Subject

The following Privacy Policy refers to the policy applicable to our website the-maharajas-express.com (hereinafter, the “Website”), owned by Nattivus Experience S.L., travel agency domiciled at Calle Teide nº 16, in Fresno de Torote, (C.P. 28815), Madrid, Spain, with CIF. B-88014717 and CICMA 3462. The e-mail address for contact purposes is info@the-maharajas-express.com

At the-maharajas-express.com, we understand and respect the importance of privacy regarding the information you provide us. Therefore, protecting your data privacy is a priority responsibility for us.

We recommend that you carefully read all the terms and conditions described below.

2. Acceptance

By using the-maharajas-express.com and services, you declare that you have been informed and accept the terms of this Privacy Policy for processing your personal data.

3. Use of Your Data

In compliance with the European Regulation 2016/679 on General Data Protection and the Spanish Organic Law 3/2018 on Personal Data Protection and Digital Rights Guarantee, we inform you that, the-maharajas-express processes the data you provide for one or more of the following purposes:

• Manage the provision of the service contracted through our Website.
• Manage payment for the services.
• Request opinions and reviews about the services.
• Handle your inquiries or concerns.
• Conduct surveys, promotions, and statistical studies.
• Inform about significant changes in Nattivus or Website access conditions.
• Comply with Nattivus’ billing, accounting, and audit requirements.
• Send commercial communications via email about other services offered on our Website that Nattivus believes may be of interest to you.
• Exchange information via WhatsApp, understanding that the platform may not take adequate security measures or comply with GDPR and LOPDGDD regulations.
• Information derived from Cookies.
• If our Website allows registration, create a user account and grant access to the Website as a registered user.
• Communicate data to our partners to provide the contracted service.

4. Data Retention

Your data will be retained for an indefinite period. If you require early deletion, you must request it by exercising your right to erasure. Additionally, data that must be stored for legal reasons will be blocked and only made available to the relevant public authority.

5. Legal Basis

The legal basis for processing your data is explicit consent. Consent may be revoked at any time by contacting us through any of the means listed in this Policy. However, previously processed data will remain legally valid before consent revocation.

6. Data Recipients

To provide the necessary contracted services, we will share your personal data with third-party companies (partners or service providers), including data of other individuals for whom you have made reservations. By doing so, you confirm that you have obtained explicit consent from those third parties before providing their data to the-maharajas-express.com.

The data shared with our partners will be used exclusively to ensure the contracted service is provided. We will provide your name, email, and phone number, and in services requiring hotel pickup, details of your accommodation.

For certain services, we may also provide passport details, national ID, age, nationality, and gender. Nattivus does not share any additional personal information with third-party companies.

Our providers have signed confidentiality and data processing agreements with the-maharajas-express.com, ensuring privacy protection according to applicable regulations.

By accepting this Privacy Policy, you consent to our partners using your data solely to contact you for the proper execution of the contracted service.

If you book a service with an operator outside the European Economic Area (EEA), and since sharing your data is necessary for service provision, the data transfer will be covered under Article 49.1(b) of the GDPR, which states that data transfers are necessary for contract execution or pre-contractual measures.

If you choose to provide personal information directly to a partner, we recommend that you review their privacy policy to understand how they handle your data.

We may also use or disclose personal information to third parties if we consider it necessary or appropriate in the following cases:

(a) To comply with applicable laws, including those outside your country of residence.
(b) To comply with legal proceedings.
(c) To respond to requests from public or governmental authorities, including those outside your country of residence.
(d) To enforce our terms and conditions.
(e) To protect our operations or those of our partners.
(f) To protect our rights, privacy, security, and property.
(g) To implement available remedies or limit potential damages.

7. Responsibility of Data Holders

By providing us with your personal data, you guarantee that you are over 14 years old and that the data provided is true, accurate, complete, and up to date.

The individual is responsible for the accuracy of the data and must keep it updated. They will also be liable for any false or inaccurate data provided and any resulting direct or indirect damages.

If you provide third-party data, you assume the responsibility of informing them beforehand about this Privacy Policy, as required by Article 14 of the GDPR.

8. User rights

You have the right to confirm whether the-maharajas-express.com is processing your personal data.

You also have the right to access your personal data, rectify inaccurate data, or request its deletion when the data is no longer needed for the intended purposes.

In certain circumstances, you may request the restriction of data processing, in which case we will only retain data for legal claims.

Additionally, you can object to data processing due to your specific situation. Nattivus will cease processing your data unless there are compelling legitimate reasons or legal claims.

You may also exercise your right to data portability and withdraw your previously given consent at any time, without affecting the legality of past data processing.

To exercise your rights, you may use the following links:

• Right of Access – [Click here]
• Right of Rectification – [Click here]
• Right to Erasure (Right to be Forgotten) – [Click here]
• Right to Restrict Processing – [Click here]
• Right to Object – [Click here]
• Right to Data Portability – [Click here]

Alternatively, you can send a postal request to CL TEIDE 16 – (28815) FRESNO DE TOROTE, attaching a copy of your ID for identity verification. Include as much detail as possible about your request.

You may also file a complaint with the Spanish Data Protection Agency or relevant public authorities.

9. What are cookies and how we use them

What are cookies?

Cookies are files that are downloaded to your terminal (computer, tablet, smartphone, etc.) when accessing certain websites. Cookies allow a website, among other things, to store and retrieve information about the browsing habits of a user or their computer and, depending on the information they contain and how they use their equipment, they can be used to recognize the user, but they do not provide us with information about your name, or about any personal data of your nature.

In compliance with the provisions of Article 22.2 of the Law on Services of the Information Society and Electronic Commerce (LSSI) and in compliance with the European Directive 2009/136/EC, we inform you that the-maharajas-express.com uses cookies and accepts the use of them.

At the-maharajas-express.com we use cookies to collect information about your visits and access to our website, as well as to adapt it to your needs.

What types of cookies does this website use?

Own cookies: 

These cookies allow the Website to function properly, so they are essential and make it easier for the user to navigate and access the different services we offer.

Third Party Cookies: 

Analytical cookies: These cookies allow the collection of anonymous information about the navigation of users on the Website and their behavior patterns, in order to know the origin of visits and other statistical data, as well as to improve the operation of the service.

Advertising cookies: They allow to offer advertising related to the interests of the User. They make it possible to manage, in the most efficient way possible, the advertising spaces that the editor has included in the Website, application or platform from which the requested service is provided based on criteria such as the content edited or the frequency in which ads are displayed.

Technical cookies: These are those that allow the user to navigate through the Website and use the different options or services such as For example, control traffic and data communication, identify the session, access parts of restricted access, remember the elements that make up an order, carry out the purchase process of an order, among others.

10. Disable or delete cookies

If you prefer to disable cookies, most web browsers allow you to change the settings of cookies. For more information on how to change the cookie settings of your browser, please refer to the following links to the corresponding information:

Internet Explorer Tools -> Internet Options -> Privacy -> Settings. For more information: http://windows.microsoft.com/es-ES/windows/support#top-solutions=windows-8

Safari Preferences -> Security. For more information: http://www.apple.com/es/support/mac-apps/safari/

Firefox Tools -> Options -> Privacy -> History -> Custom Settings. For more information: http://support.mozilla.org/es/home

Chrome Settings -> Show advanced options -> Privacy -> Content Settings. For more information: https://support.google.com/chrome

If you specifically want to avoid the installation of Google Analytics, we inform you that you can do so through a Google tool, although it is in the process of beta testing.

If, as a result of the elimination of cookies necessary for navigation, any incident occurs, the-maharajas-express.com will not assume any responsibility for the possible inconvenience that such situations may entail.

11. Revisions and Modifications

the-maharajas-express.com reserves the right to modify this Privacy Policy at any time without prior notice. We recommend reviewing this policy periodically to stay informed.

Using the-maharajas-express.com services after modifications constitutes your acceptance of these changes.

12. Applicable Law and Jurisdiction

You accept that the applicable legislation is Spanish law. The courts of Madrid shall have exclusive jurisdiction over disputes arising from this contract.